Faq
Q: Besides the product price, do I need to pay any other fees?
A: Besides the product price, you will need to pay the shipping fee. Apart from that, you don’t need to pay any additional fees.
Q: After placing an order, how long will it take to receive the goods?
A: After you place an order, we need 1-2 business days to process it, and then shipping will begin. The delivery time depends on the shipping method you selected when placing the order:
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Free Shipping
Estimated Handling Days: 1-2 business days;
Estimated Transit Days: 6-11 business days;
Costs: Free on orders over $37.99 -
Standard Shipping
Estimated Handling Days: 1-2 business days;
Estimated Transit Days: 6-11 business days;
Costs: $5.99
Q: How can I track my order?
A: Click here and enter your tracking number, and you can track the progress of your order.
Q: What if I don’t receive the product within the estimated time?
A: Please contact us promptly via bibahala@bibahala.com. We will confirm the information with the logistics company. If the package is lost, we will work with the logistics company to compensate you.
Q: What if the received product is defective?
A: If you receive a defective, damaged product, or the wrong item, please contact us promptly via bibahala@bibahala.com. We will arrange a return or refund for you.
Q: Is there an additional fee for returns?
A: No processing fee is charged for returns. If the return is caused by our reasons, such as product damage or incorrect shipment, we will cover the return shipping fee. If the return is due to personal reasons (e.g., dislike of the color), the buyer will be responsible for the return shipping fee.
Q: Can I exchange the product?
A: Yes. You will not be charged any fees before the order is shipped. After shipment, you will be responsible for the return shipping costs.
Q: Can I return the product?
A: Yes. If you return the product before it is shipped, you will not be charged any fees and will receive a full refund. After shipment, our return policy will apply.